FAQs

We aim to deliver your order in 2-3 business days, through our delivery specialists Hermes/DPD.


After 24 hours your order has already shipped.


If before 24 hours then please contact our support email: hello@lifebuoy2u.co.uk along with the following information:


  • Your Name
  • Your Email Address
  • Your Order Number 
  • Item you would like to cancel


Once the item has been cancelled we will issue you a refund.


Our team will get back to you within 24 hours.


Your refund will be processed within 3-5 business days.


If you would like to return an item you have purchased, we recommend Parcel 2 Go.


Parcel2Go allows you to find the cheapest method of shipping.


Please Visit: https://www.parcel2go.com/


You can arrange your Return back to us using their platform that is simple, easy and quick to use.

Follow these Three Steps to complete your return:

1. Find the cheapest method of shipping.

2. Arrange for collection or Drop Off.

3. Sit back and track your parcel back to us.

The Returns Address is stated below:

Walkers Logistics - Lifebuoy2U

Ramsbury Rd, Lambourn Woodlands, Hungerford RG17 7TJ

Once you have initiated the return, please contact our support email hello@lifebuoy2u.co.uk along with the following information:

  • Your Name
  • Your Email Address
  • Your Order Number 
  • The item you are returning 
  • Tracking Number of returning parcel 


If your item is damaged by general wear and tear then you will not be eligible for an exchange or a refund.


However, please contact our support email: hello@lifebuoy2u.co.uk along with the following information, if your backpack is faulty:


  • Your Name
  • Your Email Address
  • Your Order Number 
  • Images of the damages


After reviewing we can issue you a replacement based on the circumstance.


Our team will get back to you within 24 hours. 


Yes, this is possible. Please contact our support email: hello@lifebuoy2u.co.uk along with the following information:


  • Your Name
  • Your Email Address
  • Your Order Number 
  • Item you would like to exchange
  • What you would like to exchange for


You would first have to return the unwanted item before we can send another. 


Our team will get back to you within 24 hours. 

We ship using two carriers, Hermes and DPD.

Once you receive your tracking number by email you can input this on the following links:


Hermes - https://www.myhermes.co.uk/track#/


DPD - https://www.dpd.co.uk/service/

Please contact our support email: hello@lifebuoy2u.co.uk along with the following information:


  • Your Name
  • Your Email Address
  • Your Order Number 


Our team will get back to you within 24 hours. 


If you do not have a PayPal account, you can proceed with payment through using PayPal Guest or selecting a different payment option.


You should have received a unique coupon code via email from your sports governing body. To redeem the coupon code, you need to enter the code and validate in the “redeem voucher” box at checkout.

If you have selected the pre-paid invoice option, you must settle your outstanding balance before your order is processed. 

Kinara International is the exclusive distribution partner for all B2B products for Unilever. Please refer to our website for more information.

Surfers Against Sewage is a marine conservation charity working with communities to protect oceans, waves, beaches and marine life. They have grown into one of the UK’s most active and successful environmental charities. Please refer to their website for more information.

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